Help Center

Quickly find the answers and solutions you need to make your POS system usage more efficient

Help Categories

Quickly find relevant help content by functional module

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POS System

Learn about checkout procedures, payment method setup, receipt printing and other features

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Inventory Management

Learn product entry, inventory counting, alert setup and other inventory management techniques

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Member Management

Master member creation, points setup, member level management and other CRM features

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E-commerce Features

Explore online-offline integration, order sync, e-commerce store setup and other features

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System Settings

Learn about system configuration, permission management, data backup and other setup methods

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Hardware Configuration

Learn connection and usage of scanners, printers, cash drawers and other hardware devices

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Popular Articles

Most viewed help content by other users

How to quickly get started with WordPos POS system?

Getting Started Guide Reading time: 5 minutes

What payment methods are supported? How to set them up?

POS System Reading time: 8 minutes

Detailed steps for batch product import

Inventory Management Reading time: 10 minutes

Member points rule setup tutorial

Member Management Reading time: 12 minutes

How to connect and configure receipt printer?

Hardware Configuration Reading time: 7 minutes

Data backup and recovery operation guide

System Settings Reading time: 9 minutes

Operation Guides

Detailed step-by-step operation tutorials

1

Create your first product

After logging into the system, go to the product management page, click "Add Product" button, fill in basic product information such as name, price, barcode, and save to start selling.

2

Complete your first transaction

At the checkout interface, find products by scanning or searching, add to cart, select payment method, and complete payment. The system will automatically deduct inventory and generate sales records.

3

View business reports

Go to the report center to view daily sales, hot product rankings, cashier performance and other key business data to support business decisions.

1

Set up marketing campaigns

Create marketing strategies such as discount offers, coupons, member-exclusive prices to attract customer spending and increase average transaction value and repurchase rate.

2

Multi-store inventory transfer

In multi-store management, uniformly view inventory status of each store, perform intelligent transfers, optimize inventory distribution, and reduce capital occupation.

3

E-commerce platform integration

Configure online store platform interfaces to achieve real-time synchronization of online-offline products, inventory, and orders, creating an omnichannel sales network.

1

Scanner cannot recognize products

Check scanner connection status, confirm product barcode has been entered into the system, try unplugging and reconnecting USB cable or restarting device.

2

Receipt printer not working

Check printer power and connection cables, confirm drivers are properly installed, test if print page outputs normally.

3

Payment failure handling

Check network connection status, confirm payment account is normal, if problem persists try switching to other payment methods or contact technical support.

Need More Help?

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Live Chat Support

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Email Support

Send detailed problem description, reply within 24 hours

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Phone Support

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Frequently Asked Questions

Quickly find answers to common questions

WordPos supports multiple mainstream payment methods, including: cash payment, bank card swiping, WeChat QR code payment, Alipay QR code payment, UnionPay QuickPass, member stored value card payment, etc. All payment methods support real-time settlement with guaranteed fund security.
You can batch import product data through Excel templates. In the product management page, select "Batch Import", download the standard template, fill in product information according to format (including product name, barcode, price, category, etc.), and the system will automatically complete data import and validation after upload.
WordPos uses bank-level data encryption technology, all data transmission and storage undergo multiple encryption. The system supports automatic backup with data copies saved on multiple cloud servers. It also has a comprehensive permission management system to ensure sensitive data can only be accessed by authorized personnel.
In system settings, select "Multi-store Management", create store accounts and configure corresponding management permissions. You can set independent product inventory, pricing strategies and employee permissions for each store, while supporting cross-store inventory transfer and unified data report viewing.
The system supports plug-and-play hardware connections. Connect scanners, receipt printers, cash drawers and other devices to your computer via USB or Bluetooth, and the system will automatically recognize and install drivers. In the hardware settings page, you can perform device testing and parameter configuration to ensure normal operation.