1. 快速开始

• 首次扫码时允许 WordPos 使用相机。
• 将商品条形码放入扫描框，保持条码完整、清晰并避免反光。
• 联网后即可查询商品信息、成分分析和评分。
• 游客模式可使用核心扫码功能；Apple 登录仅用于账户数据同步。

2. 无法扫码或相机无法启动

• 在 iOS 设置中检查 WordPos 的相机权限。
• 确认识别的是 EAN-13 或 EAN-8 条码，并尝试调整距离、光线和角度。
• 关闭扫码页面后重试，或重新启动 App。
• 确认真机支持 VisionKit 数据扫描；模拟器不能提供真实相机扫码能力。

3. 找不到商品或信息不完整

• 核对条码数字并检查网络连接，稍后重试。
• 商品信息来自公开数据库，部分商品可能尚未收录或字段不完整。
• 食品查询未命中时，App 会尝试查询美妆与个护数据库。
• 实际配料、营养成分和过敏原信息请始终以商品包装为准。

4. 评分与健康提醒

• 评分用于日常消费比较，不构成医疗建议或监管机构的健康认定。
• 如需个性化提醒，请在健康档案中填写并保存相关健康与饮食信息。
• 商品数据不足时，App 无法判断某些风险；信息缺失不代表没有风险。
• 如有疾病、过敏或特殊饮食要求，请咨询医生或合格的专业人士。

5. Apple 登录与 iCloud 同步

• 确认设备已登录 iCloud、网络可用，并在不同设备上使用同一 Apple 账户。
• 登录后，健康档案、历史、收藏和对比数据会同步到你的 iCloud 私有数据库。
• 同步可能需要一些时间；遇到冲突或失败时，请检查 App 中显示的状态并重试。
• 退出登录会停止同步；删除账户数据前，请确认不再需要本机和云端副本。

6. 清除数据与隐私

你可以在 App 中清除健康档案、扫描历史、收藏和对比数据。账户删除功能还会请求删除对应的 iCloud 同步数据。数据处理方式请参阅隐私政策。

7. 联系支持

如需人工帮助，请通过本页提供的支持邮箱联系我们。请提供 App 版本、设备型号、iOS 版本、问题步骤和相关条码；如有必要可附截图。

请勿发送密码、Apple 账户凭证或不必要的健康档案等敏感信息。

leif@herensi.com

8. 商品数据来源

商品查询由以下公开数据库提供支持。数据缺失或更新延迟时，可直接访问对应网站核对。

1. Getting started

• Allow WordPos to access the camera when you scan for the first time.
• Place the product barcode in the scanning frame, keeping it complete, clear, and free from glare.
• Connect to the internet to query product information, ingredient analysis, and scores.
• Core scanning works in guest mode. Sign in with Apple is only needed for account data synchronization.

2. The scanner or camera does not start

• Check WordPos camera access in iOS Settings.
• Make sure the barcode is EAN-13 or EAN-8, then adjust distance, lighting, and angle.
• Close and reopen the scanner, or restart the app.
• Make sure the physical device supports VisionKit data scanning. A simulator cannot provide live camera scanning.

3. A product is missing or incomplete

• Check the barcode and your internet connection, then try again later.
• Product information comes from public databases. Some products may not be listed or may have incomplete fields.
• If a food query does not match, the app tries the beauty and personal-care database.
• Always rely on the product package for actual ingredients, nutrition, and allergen information.

4. Scores and health alerts

• Scores support everyday comparisons. They are not medical advice or a regulatory health certification.
• To receive personalized alerts, complete and save the relevant health and dietary information in your health profile.
• When product data is incomplete, the app cannot assess every risk. Missing information does not mean there is no risk.
• Consult a physician or another qualified professional about medical conditions, allergies, or special dietary needs.

5. Sign in with Apple and iCloud synchronization

• Make sure the device is signed in to iCloud, has an internet connection, and uses the same Apple account on each device.
• After signing in, health profiles, history, favorites, and comparisons synchronize to your iCloud private database.
• Synchronization may take some time. If a conflict or failure appears, check the status shown in the app and retry.
• Signing out stops synchronization. Before deleting account data, make sure you no longer need the local and cloud copies.

6. Clearing data and privacy

You can clear your health profile, scan history, favorites, and comparisons in the app. The account deletion feature also requests deletion of corresponding iCloud synchronized data. See the privacy policy for details.

7. Contact support

For personal assistance, contact us using the support email shown on this page. Include your app version, device model, iOS version, steps to reproduce the issue, and relevant barcodes. Attach screenshots when helpful.

Do not send passwords, Apple account credentials, unnecessary health profile data, or other sensitive information.

leif@herensi.com

8. Product data sources

Product queries are provided by these public databases. You can visit their websites to check missing data or update delays.